Fulfillment Policy

1. Refund Policy

At Rocket Hog, we strive for complete client satisfaction. Refunds are applicable under the following conditions:

• Project Non-Delivery: If we fail to deliver the product, as agreed upon within the project scope, within the agreed timeline (without prior notification), clients are eligible for a full refund.
• Quality Assurance: If the final product does not meet the quality standards outlined in our agreement, clients may request a revision. If issues remain unresolved after two revisions, a partial refund may be issued at our discretion.
• Digital Services: Refunds for digital services (e.g., marketing strategy sessions) will not be issued once the service has been rendered.

2. Shipping/Delivery Policy

Rocket Hog primarily delivers digital products and services. Here’s how our delivery process works:

• Delivery Method: All digital products will be delivered via email or through our project management platform.
• Delivery Timeframe: Clients can expect delivery based on the timeline outlined in their contract.
  Eligible Destinations: Our services are available in the US and Canada.

3. Return Policy and Process

As a service-based business, Rocket Hog does not accept returns in the traditional sense. However, we offer a revision process to ensure client satisfaction:

• Revision Requests: Clients may request revisions within 14 days of receiving their deliverables. We will provide up to two rounds of revisions related to project scope at no additional charge.
• Process: To initiate a revision, clients should contact their account manager via email, clearly outlining the requested changes.

4. Cancellation Policy

Clients may cancel their services or subscriptions under the following conditions:

• Notice Period: Cancellations must be communicated in writing at least 14 days before the next billing cycle.
• Refund Eligibility: Clients who cancel before the project has commenced may receive a full refund. If cancellation occurs after work has begun, we may issue a prorated refund based on the work completed.
• Subscription Services: For ongoing digital marketing subscriptions, clients may cancel at any time, but no refunds will be issued for services already rendered.

Contact Us

For any questions regarding our fulfillment policy, please contact us